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Home Care

Empowering Independence, Enriching Lives

Why Choose Abound Communities Home Care?

Abound Communities prides itself on its values and mission which has supported the local community for over 150 years.  

These same values and mission have been infused within the Abound Communities Home Care Model.

At Abound Communities, we believe in the power of staying connected to home and community. Our Home Care Packages are designed to provide comprehensive, personalised support that empowers older Australians to live independently with dignity and comfort.

We work with you to focus on flexibility and tailored care plans. Our compassionate services ensure that every individual receives the specific assistance they need to thrive in their own homes. Experience the peace of mind that comes from knowing you or your loved ones are in capable, caring hands, with Abound Communities' Home Care.

  • Not for Profit
  • Continuum of care
  • No entry or exit fees
  • Caring and qualified staff
  • Flexible to meet your needs
  • Stay connected with your community
  • Get the most out of your Home Care Package budget and package

Already with another provider? Making the switch to Abound Communities is easy!

Not receiving the care andservices that you like from your current Home Care provider? Don’t hear fromyour case manager or your fees and charges are too high? Abound Communities can help.

Switch to Abound Communities today. Get in touch with us to learn more about our Home Care Packages.

03 9433 1180 |

What is a Home Care Package?

Home Care Packages are one wayin which older Australians can receive aged care funding from the AustralianGovernment to access help and assistance at home.  

Each levelof home care package provides a different subsidy amount. The funds are paid tothe provider you choose. The subsidy contributes to the total cost of yourservice and care delivery. If you have been assessed ashaving the means, it is expected you that you will contribute to the cost ofyour care in the form in the form of an Income Tested Fee as assessed byServices Australia.

Aseveryone’s care needs are different there are four levels of Home Care Packageswith different funding amounts.  Thepackage level you are assigned is based on your assessed need and range frombasic support needs through to high care needs.

Package Level Level of Care Common Services
Level 1 Basic Care Needs Help around the home such as cleaning and laundry, light gardening, help with shopping.
Level 2 Low Care Needs Staying independent with daily activities like personal care including showering and dressing, cleaning, help to move around your home.
Level 3 Intermediate Care Needs Help with day-to-day activities, aids to stay independent, providing advice on areas of concern regarding safety around your home.
Level 4 High Care Needs Assistance with more complex care needs such as your health and wellness including nursing care and allied health.

Our Services

Abound Communities’ Home Care Packages offers the following services, tailored to your needs:

  • Personal Care
  • Domestic Assistance
  • Social Support
  • Meal preparation
  • Home and Garden Maintenance
  • Transport
  • Shopping Assistance
  • Medication Management
  • Case Management
  • Allied Health
  • Clinical Assessments
  • Welfare checks
  • Assistive Technology
  • Providing advice on areas of concern regarding safety around your home
  • Aids and Equipment

Our Model of Care

Case Management is an essential service of your Home Care Package. Your Care Manger will complete an assessment with you to help you identify your needs and goals and establish a plan of eligible care and services within your allocated package budget.

Abound Communities’ HomeCare operates on a Full Case Management model. This means you will be allocated a dedicated case manager who will be in regular contact with you to monitoryour needs, goals and budget and prioritise any changes to service so you are gettingthe results you want.     This model gives you peace of mind that you are receiving the care and services you require, based on your assessed care needs.

The Home Care services provided by Abound Communities currently operate under brokerage and partnership with Wongaburra Society.

How to Access a Home Care Package

If you are considering a home care package to assist you with help around the house the My Aged Care website is a good place to start

There are 5 Steps involved and leading up to you receiving a Home Care Package.

Step 1 – Referral to MyAgedCare

To apply for a Home Care Package, you or your nominated representative need to contact My Aged Care on 1800 200 422.  You will need to request an assessment for your Home Care Package and will be provided a referral code.

Abound Communities can assist you to make the referral for an assessment to My Aged Care (, contact us on 03 9433 1180  or

We can provide support services while you wait for your Home Care Package services to commence.

If Abound Communities is your provider of choice, we will be notified of the assessment outcome and contact you to commence your package.

Step 2 –  Assessment

My Aged Care will contact you by phone to organise a time and date for your assessment.You will be asked for your Medicare number and your current health status, your needs, any current services along with your medical history.

Post this initial assessment, My Aged Care will arrange a time for the Aged Care Assessment Team(ACAT) to complete a full assessment to determine if you are eligible for aHome Care Package.  The ACAT assessor will develop a Support Plan. This will list the information regarding your health and their recommendation for services and your short-term and long-term goals

Post your assessment, MyAged Care will send you a letter informing you if you are eligible for a HomeCare Package and the funding level. If you have been approved for a package you will be placed on the National Waitlist and notified when a package has been allocated to you.

Step 3 –Home Care Package Assigned

You will receive a letter from My Aged Care that you have been assigned a Home Care Package, the level of package that has been allocated to you and the referral number to provide to AboundCommunities

Please note that you will have 56 days from the date you receive your letter to select and commence services from your chosen provider, such as Abound Communities.

An extension of 28 days can be applied for, contact My Aged Care or Abound Communities.

Step 4 –Home Care Agreement

If you choose Abound Communities, please provide us with the 13-digit referral code that is listed on your approval letter from My Aged Care.

After receiving this, AboundCommunities will arrange for a face-to-face home visit, discuss with you theHome Care Package Agreement, your rights and responsibilities as a consumer and the schedule of fees. You will be asked to sign two copies of each document.One copy will be provided to yourself, the other will be retained by AboundCommunities.

Step 5 –Care and Services

You will be allocated a dedicated Case Manager, who will discuss with you your goals and assessed care needs. Your Case Manager will develop an individualised care plan and budget with you. The care plan and budget will list the care and services that will be funded by the home care package and provided to you. If your care needs change and you require different care and services, your Case Manager will complete are view of your care plan and budget.

Your Home Care Package commences from the date you sign your agreement, and your Care Plan and Budget can only be changed with your agreement.

Your services can now commence!